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Asked: 2025-05-09T10:17:00+08:00 In:

How long is the warranty period for products purchased in China? What does it usually cover?

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How long is the warranty period for products purchased in China? What does it usually cover?
warranty period for products purchased in china
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    1. zlkzcmohmr
      Begginer

      China’s product warranty framework is governed by the “Three Guarantees” (三包) policy, legally mandating repair, replacement, and refund for quality-related issues. Below is a structured overview of coverage, timelines, and exceptions:

      1. Standard Warranty Periods

      The policy establishes tiered coverage based on purchase duration and product category:

      7-Day Quality Guarantee

      • For performance faults detected within 7 days of purchase, consumers may choose:
        • Full refund
        • Replacement with an identical product
        • Repair at no cost

      15-Day Replacement/Repair Window

      • Faults occurring between Day 8 and Day 15 allow consumers to request:
        • Product replacement
        • Free repair (refunds not applicable under this tier)

      Long-Term Warranty by Product Type

      Product Category
      Whole Product Warranty
      Key Component Warranty
      Household Appliances
      1 year (e.g., refrigerators, TVs)
      1–3 years for major parts (TV screens, AC compressors)
      Small Electronics
      6 months (radios, earphones)
      N/A (components covered under whole product warranty)
      Automobiles
      3 years/60,000 km (general repairs)
      2 years/50,000 km for “Three Guarantees” eligibility

      2. Coverage Scope of “Three Guarantees”

      The policy applies to non-consumer-induced quality issues, including:
      • Performance Failures: Malfunctions not caused by misuse (e.g., a smartphone that won’t charge without physical damage).
      • Standard Non-Compliance: Products failing to meet advertised specifications (e.g., a washing machine with insufficient water pressure as claimed).
      • Repeated Repair Failures: If a product requires two or more repairs for the same issue, consumers may demand:
        • Replacement with a new model (same or equivalent)
        • Proportional refund based on usage duration

      3. Common Exclusions from Warranty

      Coverage does NOT apply to:
      • User-Induced Damage: Issues caused by accidents, unauthorized modifications, or improper use (e.g., water damage to a laptop).
      • Missing Documentation: Claims without valid proof of purchase (original invoice, receipt, or warranty card).
      • Discount “As-Is” Goods: Products labeled “处理品” (clearance items) sold at reduced prices, which are explicitly exempt from guarantees.

      4. Special Provisions and Exceptions

      Extended Warranty Offers

      • Some brands voluntarily provide longer coverage (e.g., 5–10 years for high-end appliances), but these are commercial commitments, not legal mandates under the “Three Guarantees” policy.

      E-Commerce Distinctions

      • Online purchases enjoy a separate 7-day no-reason return right (for unopened, unused items), which operates independently of the warranty system.

      Non-Catalog Products

      • Items not listed in the national “Three Guarantees” catalog (e.g., furniture, clothing) rely on:
        • Merchant-specific return policies
        • General provisions under the Consumer Rights Protection Law (allowing 7-day refunds for confirmed quality issues)

      5. Required Documentation for Claims

      To access warranty services, prepare:
      1. Original Purchase Proof: Invoice or receipt with clear product details and purchase date.
      1. Warranty Card: If provided by the manufacturer, including serial number and registration details.
      1. Repair Records: For repeat issues, retain records of previous service attempts (including dates and problem descriptions).

      Dispute Resolution

      In case of warranty disputes, consumers may:
      • Contact the seller/manufacturer directly for resolution.
      • File a complaint via 12315 (China’s national consumer hotline, available with multilingual support).
      • Escalate to local Market Supervision Administration bureaus with evidence of policy violations.
      Adherence to these guidelines ensures proper utilization of China’s legal warranty framework, balancing consumer protection and commercial accountability.