How long is the warranty period for products purchased in China? What does it usually cover?
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How long is the warranty period for products purchased in China? What does it usually cover?
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China’s product warranty framework is primarily governed by the “Three Guarantees” (三包) policy, legally mandating repair, replacement, and refund for quality-related issues. Below is a structured overview based on the latest regulations and industry practices:
1. Standard Warranty Periods by Product Category
7-Day Full Remedy Period
15-Day Replacement/Repair Window
Long-Term Warranty Coverage
2. Coverage Scope of Three Guarantees
3. Exclusions from Warranty Coverage
4. Special Provisions and Exceptions
Extended Warranty Offers
E-Commerce Distinctions
Cross-Border Purchases
5. Warranty Claim Process
Required Documentation
Step-by-Step Claim Submission
6. Industry-Specific Considerations
Conclusion